Help & FAQs

Yes, we offer custom orders on selected items. Products such as sofas, headboards and divan bases, beds and barstools can be tailor-made to meet your needs. To discuss custom orders and view the range of fabrics/leathers available to you, please call into store.

Furniture store NI uses two types of universally accepted and renowned payment methods on our website, both of which offer optimum security for both the buyer and the seller. PayPal allows any business or individual with an email address to securely, conveniently and cost-effectively send and receive payments online. All major card types can be processed through our secure payment gateway - we can also accept One4All gift cards. We also accept Apple Pay.

If you wish to return goods, you must contact us as soon as possible to arrange the return. Please email us at info@furniturestoreni.co.uk or call 07810063932 (working hours Monday-Friday 10am-5pm). With late opening to 8pm on Thursday. !0-3pm on Saturday. We can arrange to collect the items, and a collection fee will apply; this collection fee varies depending on where you live. This collection fee may or may not be greater than the original delivery charge. Alternatively, you can return the product (furniture items) to our store. You are responsible for covering the cost of the return, unless the item is faulty. You are responsible for the item until it is returned to us, therefore it is important to take reasonable care of the item, and use a recorded delivery service as proof of delivery.

Please call or email for quotation.

All bed frames, dining tables, bunk beds and some occasional furniture are delivered unassembled. If you require us to assemble any item for you that you purchased we can arrange to do so. There will be a charge for this service from £20-£80 depending on the product in question(Does not include our Pergola installation). The assembly of products needs to be booked prior to delivery.

Although we take every care to ensure your product arrives to you in pristine condition, on rare occasions a product may get damaged in transit. If you do receive a damaged product, please contact us straight away by emailing us with the details and photos of the item to: infor@furniturestoreni.co.uk If any items were damaged in transit, this must be reported to us within 3 days of delivery of the item. If the items are visibly damaged upon receipt then indicate this on the delivery note when signing for the items. If possible, please return all items to us in the original packaging complete with all documentation and accessories that belong to it, alternatively for furniture we may arrange a technician call out for minor damages or an uplift and replacement of your item for you. For your own health and safety, please do not use the damaged item. Once we receive the item(s) we will issue a replacement or full refund using your original payment method.

We're committed to selling great value, high-quality furniture and accessories, we hope you'll enjoy our products but we also know that, for one reason or another, there may be a time when you need to exchange or return something you've bought for various reasons. Following the Distance Selling Regulations, if for whatever reason you change your mind and would like to return your order after delivery, you have a cooling off period of 14 days. You must inform us within 14 days of the receipt of your item that you are withdrawing your contract. From the date you inform us of this intention, you then have 14 days to return the item to us. You are responsible for covering the cost of returning the item. We're happy to refund or exchange your purchase in full, however you must ensure that you have taken reasonable care of the item until it is returned to us. The goods must be in an 'as new' condition and returned in the original, undamaged packaging, along with any accessories and free gifts received with it. The product must not have been used or installed. Whilst the goods are in your possession you must take reasonable care of them and not use them. If the item has been handled in excess prior to being returned to us, you may be liable for a diminished refund which covers the depreciated value. Your refund will be issued within 14 days of the item being returned to us. We can arrange to collect the item from you, however this will be subject to a collection charge which will be deducted from your refund amount. For hygiene reasons, mattresses and mattress toppers which have been removed from their original packaging may not be returned unless they are faulty.

If you do receive an incorrect product, please contact us straight away by emailing us at furniturestoreni.co.uk or calling our customer care team or 07810063932 within three days of receipt. Do not use the product or remove packaging.

If any faults or issues should arise please contact our customer care team on 07810063932 who are available Monday to Friday 10am to 5pm. Alternatively, please email us on info@furniturestoreni.co.uk with a brief message informing us of the complaint, your name, contact number and your order number if applicable. Please send through any images relating to the complaint if applicable. Our customer service team strive to resolve any problems in a timely manner and do their utmost to ensure your issue will be dealt with within 24 hours during working days.

Refunds for returned products will be issued when furniturestoreni.co.uk are satisfied that all Terms and Conditions of return and cancellation policy have been adhered to. The Customer will be able to cancel any orders placed whereby the goods have not yet been dispatched. Refunds where by items are not faulty outside of the returns period, will be credited by credit note. We are committed to customer satisfaction and offer a full returns service on faulty goods. If the goods are found to be faulty on delivery, the item(s) should be returned with the driver and reported to info@furniturestoreni.co.uk while the driver is still present. If the item(s) is found to be faulty within one year of purchase, please contact us, stating your order reference which will be on your invoice, nature of the problem and attaching/enclosing clear photographs depicting the problem. Or complete the template attached and send to us with relevant images. All faults must be reported within 14 days of delivery. All electrical items have a 3 month warranty from date of purchase

Please visit our contact us page to get in touch with our dedicated Customer Service team for more information.